Do I pay a referral commission to MedTransplant?
No. Patients do not pay MedTransplant a referral commission for the standard case-coordination and international patient-support services described on this page.
International Transplant Navigation
Why Choose MedTransplant?
Your interests. Your treatment. One coordinated pathway.
International treatment involves much more than contacting a hospital. MedTransplant helps you prepare your medical case, understand suitable options, communicate with selected hospitals and coordinate the practical steps of your treatment journey—from your first enquiry through your return home and follow-up.
No patient-paid referral commission. Treatment payments are made directly to the treating hospital.
Do I pay my treatment costs to MedTransplant?
No. Hospital treatment charges are determined and invoiced by the treating hospital. Patients pay the hospital directly through its authorized payment channels.
Would contacting a hospital directly necessarily be cheaper?
Not necessarily. MedTransplant does not add a referral markup to the hospital quotation. We request clarification where costs are unclear and, when possible, communicate with the hospital to explore appropriate discounts or cost reductions. Final prices, inclusions and payment terms are determined by the hospital.
Direct access and coordinated support
Why not simply contact a hospital directly?
You can contact a hospital directly. MedTransplant provides the pathway around the appointment.
You are always free to contact a hospital yourself. MedTransplant exists because cross-border treatment involves medical documentation, hospital selection, specialist communication, cost clarification, travel planning, language support, admission coordination and continuity after treatment.
If you approach a hospital alone
You select and contact one institution
With MedTransplant
We help identify suitable options from our evaluated network based on your medical and practical circumstances
If you approach a hospital alone
You organize and submit your records independently
With MedTransplant
We collect, organize and prepare your initial medical file
If you approach a hospital alone
You manage communications with different departments
With MedTransplant
Your case manager coordinates communication with the hospital’s international and relevant clinical teams
If you approach a hospital alone
You interpret quotations and requirements yourself
With MedTransplant
We help clarify the proposed pathway, inclusions, requirements and estimated hospital charges
If you approach a hospital alone
You arrange travel, accommodation, transfers and language support separately
With MedTransplant
We coordinate the required arrangements and explain any third-party costs before confirmation
If you approach a hospital alone
Follow-up communication may be fragmented
With MedTransplant
We facilitate continuity during treatment, discharge, return travel and post-discharge communication
MedTransplant does not replace the treating hospital. We help patients reach and navigate appropriate care with a better-prepared case and a coordinated international pathway.
A continuous pathway
Your MedTransplant journey
Phase 1
Clinical Preparation
Steps 1–3
- 01
Step 1 — Online Case-Management Consultation
A MedTransplant case-management specialist listens to your needs, explains the international treatment pathway and identifies the information and medical records required to begin your case review.
This consultation concerns case preparation and coordination. It is not a medical diagnosis, prescription or emergency service.
- 02
Step 2 — Medical Records and Initial Case Preparation
We receive and organize the medical information provided by you or your authorized representative, identify obvious missing documents and prepare an initial medical file for review and hospital communication.
The accuracy and completeness of the case depend on the information and documents supplied by the patient, representative and healthcare providers.
- 03
Step 3 — Initial Medical Second Opinion
Where appropriate, the organized records are reviewed by qualified physicians within MedTransplant’s specialized medical team. The resulting Initial Medical Second Opinion is a preliminary, record-based assessment intended to support informed decision-making and the next stage of hospital selection.
It does not determine final transplant eligibility and does not replace an in-person examination or the final opinion of the treating transplant centre.
Phase 2Hospital DecisionSteps 4–6+
- 04
Step 4 — Hospital and Specialist Matching
Based on the available medical information and the patient’s circumstances, we help identify suitable options within our evaluated hospital network. Relevant considerations may include the patient’s medical needs; the required specialty and hospital capabilities; physician and transplant-team experience; geographic location and accessibility; expected hospital costs; language and international-patient support; and the patient’s stated preferences.
The patient retains the right to review the proposed option, ask questions, request clarification and decline a suggested hospital.
- 05
Step 5 — Hospital Specialist Review and Treatment Proposal
With the patient’s authorization, the organized case is submitted to the selected hospital. The hospital’s specialist team may provide a preliminary opinion regarding suitability, required investigations, the proposed treatment pathway, admission requirements and estimated hospital charges.
Final diagnosis, eligibility, admission and treatment decisions remain exclusively with the treating physicians and the receiving hospital after appropriate clinical evaluation.
- 06
Step 6 — Cost Clarification and Patient Advocacy
We help the patient understand the hospital quotation and seek clarification regarding inclusions, exclusions, deposits and possible additional charges. Where appropriate, we communicate with the hospital to explore available discounts or reasonable cost reductions.
We do not guarantee a particular discount, final price or absence of additional medically necessary charges. Our role is to promote clarity and support the patient’s financial interests without compromising clinically required care.
Phase 3Travel and TreatmentSteps 7–8+
- 07
Step 7 — Travel and Practical Coordination
After the treatment pathway and travel decision are confirmed, our team can coordinate or assist with a suitable travel itinerary; guidance on flight options; hotel or accommodation reservations; airport reception and transfer arrangements; hotel-to-hospital transportation arrangements; hospital appointments and admission preparation; interpreter arrangements; and ground or air medical transportation when clinically required and available.
MedTransplant’s standard coordination assistance is provided without a patient-paid referral commission. Flights, accommodation, transfers, interpreters, ambulances and other third-party services may involve separate charges payable to their respective providers. Any available quotation or known third-party charge will be communicated before the relevant service is confirmed.
- 08
Step 8 — Hospital Arrival and Treatment-Period Coordination
Before arrival, we coordinate with the hospital’s international patient department regarding the patient file, planned appointments and admission pathway. During the treatment period, the MedTransplant case-management team remains available to facilitate communication between the patient, the hospital’s international services and the relevant clinical team.
Clinical examinations, diagnoses, prescriptions, procedures and treatment decisions remain the responsibility of the treating hospital and licensed healthcare professionals.
Phase 4Return and Follow-UpSteps 9–10+
- 09
Step 9 — Discharge and Return-Travel Coordination
We assist with the practical coordination of discharge, return travel, relevant hospital documentation and transportation arrangements. All medical discharge instructions must be issued or confirmed by the treating hospital.
- 10
Step 10 — Post-Discharge Follow-Up Facilitation
After the patient returns home, MedTransplant follows up on the coordination pathway and, where needed, facilitates communication between the patient and the treating hospital regarding requested documents, scheduled follow-up or questions requiring the hospital team’s attention.
MedTransplant does not provide emergency care or replace the patient’s local treating physician. Urgent or worsening symptoms require immediate contact with local emergency or healthcare services.
Ready to prepare your case?
Begin with the available medical records and a secure Case Review.
Clear responsibility
One journey, clearly assigned responsibilities
One continuous experience for the patient
MedTransplant manages the journey as one coordinated process—from decision support and case preparation to hospital communication, travel coordination and post-discharge follow-up facilitation. Patients should not have to navigate each administrative step alone.
Within that continuous pathway, responsibilities remain clear:
- MedTransplant case managers coordinate information, communication, logistics and continuity.
- MedTransplant’s qualified medical team, where involved, provides a preliminary record-based Initial Medical Second Opinion.
- The receiving hospital and its treating physicians make the final diagnosis, determine eligibility and admission, prescribe treatment and deliver clinical care.
- Local healthcare and emergency services remain responsible for urgent assessment and care in the patient’s location.
Hospital selection
A selected and evaluated international network
MedTransplant works with established hospitals and specialist teams selected for relevant international patient pathways. Depending on the institution and service line, our evaluation may consider applicable licensing and recognized accreditation; specialist expertise and clinical capability; transplant-program requirements and experience; quality and patient-safety information made available to us; responsiveness and clarity of hospital communication; international-patient and language services; cost transparency and practical accessibility; and direct evaluation or an on-site visit by members of our team, where completed.
We review available institutional information and have personally visited and evaluated selected partner hospitals. An accreditation, partnership or site visit does not guarantee clinical eligibility or a particular treatment outcome.
Financial transparency
Transparent relationships—no patient-paid referral commission
Patients do not pay MedTransplant a referral commission for the standard coordination services described on this page. MedTransplant may receive institutional compensation from participating hospitals under separate contractual or referral arrangements.
MedTransplant does not add a referral markup to the hospital’s quotation. The treating hospital determines and invoices its treatment charges, and the patient pays the hospital directly through its authorized channels.
Hospital relationships are one factor in the availability of a pathway, but the matching process also considers the patient’s medical needs, required expertise, practical circumstances, expected costs and stated preferences. Patients remain free to accept or decline a proposed hospital.
Complimentary coordination
Standard MedTransplant coordination support
Subject to case suitability, patient authorization, service availability and the applicable pathway, our standard coordination support may include:
- initial needs assessment
- online case-management consultation
- collection and organization of submitted medical records
- preliminary record review and Initial Medical Second Opinion where appropriate
- identification of suitable hospitals and specialists within our network
- submission of authorized medical files
- assistance in obtaining a hospital opinion, acceptance or treatment proposal
- explanation and clarification of hospital quotations
- communication with the hospital regarding possible discounts where appropriate
- travel-itinerary guidance
- coordination of accommodation, transfers and interpreter services
- coordination with hospital international services before and during treatment
- discharge and return-travel coordination
- post-discharge communication and follow-up facilitation
Important cost clarification: “Complimentary coordination” means that MedTransplant does not charge the patient a referral commission for performing the coordination described above. It does not mean that treatment, flights, hotels, accommodation, visas, transfers, interpreters, ambulances, tests, medicines or other third-party services are free.
Ethical transplant navigation
No organ sales. No guaranteed acceptance. No shortcuts around transplant rules.
MedTransplant supports lawful and ethical transplant pathways. We do not buy, sell, source or broker human organs. We do not guarantee donor acceptance, transplant eligibility, hospital admission or treatment outcomes. Every case remains subject to the receiving hospital’s clinical, ethical and legal requirements and any applicable governmental rules.
Common questions
Frequently asked questions
Is MedTransplant more expensive than contacting a hospital directly?
MedTransplant does not add a referral markup to the hospital quotation, and patients do not pay us a referral commission for the standard coordination services described on this page. The hospital determines its own treatment charges. Third-party travel and logistical services may carry separate costs.
Can I choose my preferred hospital?
Yes. You may tell us if you already have a preferred hospital. We can also help identify suitable options within our evaluated network. You remain free to accept or decline a recommendation.
Who provides the Online Case-Management Consultation?
It is provided by a MedTransplant case-management specialist. The session focuses on understanding the case, identifying required records and explaining the coordination pathway. It is not a medical diagnosis or prescription.
Who provides the Initial Medical Second Opinion?
Where appropriate, it is provided by qualified physicians within MedTransplant’s specialized medical team, based on the information and records submitted. The author and professional details should be identified in the issued MSO.
Who makes the final treatment or transplant decision?
The receiving hospital and its licensed treating physicians make all final decisions regarding diagnosis, eligibility, admission, investigations, prescriptions, procedures and treatment.
Does MedTransplant guarantee hospital acceptance or transplant eligibility?
No. Acceptance and eligibility depend on the hospital’s clinical, ethical and legal assessment of the patient and, where applicable, the donor.
Can MedTransplant provide or find an organ donor?
No. MedTransplant does not buy, sell, source or broker organs. Donor evaluation and acceptance must comply with the transplant centre’s requirements and applicable law.
Will I receive an estimated hospital cost before travelling?
Where the hospital can provide one, we help obtain and explain a preliminary quotation or cost estimate. Estimates may change following examination, additional testing, complications or clinically necessary changes in treatment.
Are airport transfers, hotels and interpreters free?
MedTransplant’s coordination of these arrangements is part of the standard support pathway. The underlying third-party service may carry a separate charge unless it is expressly confirmed in writing as included or complimentary.
What happens after I return home?
We follow up on the coordination pathway and can facilitate communication with the treating hospital. MedTransplant does not replace local medical care, and urgent concerns must be directed to local healthcare or emergency services.
Medical and Service Disclaimer
Information on this page is provided for general informational and care-navigation purposes and does not constitute a diagnosis, prescription, emergency service or guarantee of treatment. Any preliminary medical review or Initial Medical Second Opinion is based solely on the records and information submitted and is subject to its stated limitations.
Patients must not start, stop or change medication or treatment solely on the basis of website information or a preliminary record review. Final diagnosis, eligibility, admission and treatment decisions are made by the receiving hospital and its licensed treating professionals following appropriate evaluation.
Service availability, hospital participation, treatment estimates and logistical arrangements may vary by destination and case. Third-party services and charges are governed by the relevant provider’s terms. In an emergency or in the event of urgent or worsening symptoms, contact local emergency services immediately.
Begin securely
Start with a better-prepared international treatment pathway.
Tell us about the patient and securely submit the available medical records. Our case-management team will explain the next steps and help organize the review pathway.
No patient-paid referral commission. No treatment guarantees. Direct hospital payment.